Billing Terms & Conditions

These Billing Terms and Conditions ("Billing Terms") govern all transactions and payment-related activities conducted through the Snag Leather website at silver-tiger-450984.hostingersite.com. By placing an order or completing a purchase on our Website, you confirm that you have read, understood, and agreed to be bound by these Billing Terms in their entirety.

Snag Leather is an online-first luxury leather goods brand specialising in handcrafted full-grain leather jackets for men and women. These Billing Terms apply to all customers regardless of their location and form part of our broader Terms and Conditions of sale.

These Billing Terms are to be read alongside our Privacy Policy, Shipping Policy, and Return & Refund Policy, all available on our Website. In the event of any conflict, these Billing Terms take precedence in all matters relating to billing and payment.

Snag Leather accepts a variety of secure payment methods to ensure a smooth checkout experience for customers worldwide. All transactions are processed through our secure, PCI-DSS compliant payment gateway.

By providing your payment information, you represent and warrant that: (a) you are authorised to use the payment method provided; (b) the information you supply is accurate, complete, and current; and (c) you will promptly update your payment information if it changes.

All prices displayed on the Snag Leather Website are listed in United States Dollars (USD) unless otherwise explicitly stated. International customers will be charged in USD and their payment provider will apply the applicable exchange rate at the time of the transaction.

We strive to ensure all product prices are accurate and up to date. In the event of a pricing error, Snag Leather reserves the right to cancel any orders placed at the incorrect price. Customers will be notified promptly and offered a full refund or the opportunity to re-order at the correct price.

Promotional prices, discount codes, and sale prices are valid only for the specified period. Discount codes are single-use unless stated otherwise, cannot be combined with other offers, and hold no cash value. Snag Leather reserves the right to amend prices at any time, with changes taking effect immediately upon being updated on the Website.

When you place an order on our Website, the following billing process applies:

1. Order Placement: You select your items, proceed to checkout, and enter your payment details. At this stage, no charge has been applied.
2. Payment Authorisation: Your payment provider performs an authorisation check to verify your payment method and available funds.
3. Order Confirmation: Upon successful authorisation, your payment is charged and you receive an order confirmation email with your order number and summary.
4. Order Processing: Our team begins processing your order. Standard orders are processed within 1–3 business days.
5. Dispatch: Once packed and dispatched, you will receive a shipping confirmation email with tracking information.

Snag Leather reserves the right to refuse or cancel any order at any time for reasons including product unavailability, payment failure, suspicion of fraud, or pricing errors. If your order is cancelled, you will be notified and a full refund issued within 5–10 business days.

Snag Leather ships internationally from fulfilment centres in the United States and internationally. Tax and duty obligations vary depending on the destination country and order value.

To request a cancellation, please contact our customer support team immediately at support@silver-tiger-450984.hostingersite.com with your order number and the subject line "Order Cancellation Request."

If your cancellation request is approved:

• A full refund will be processed to your original payment method.
• Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
• You will receive a confirmation email once your cancellation and refund have been processed.

If your order has already been dispatched, it cannot be cancelled mid-transit. You may initiate a return under our Return & Refund Policy once the item has been delivered to you.

Snag Leather is committed to your complete satisfaction. If you are not fully happy with your purchase, please review our Return & Refund Policy for eligibility criteria and how to initiate a return.

• Approved refunds are processed back to the original payment method used at the time of purchase.
• We do not issue refunds as store credit, cash, or alternative payment methods unless expressly agreed in writing.
• Refund processing times are typically 5–10 business days from the date of approval, though your bank may take additional time to reflect the credit.
• Original shipping costs are non-refundable unless the return is due to a defect or error on our part.
• Return shipping costs are the customer's responsibility unless the return results from a product defect, wrong item shipped, or damaged goods upon arrival.

Snag Leather takes fraud prevention extremely seriously. We employ industry-standard fraud detection tools to protect both our customers and our business from unauthorised transactions and fraudulent activity.

The following activities are strictly prohibited and will result in immediate order cancellation and may be referred to law enforcement:

• Using stolen, compromised, or unauthorised payment credentials to place an order.
• Providing false billing or shipping information with the intent to deceive.
• Placing orders with the deliberate intention of initiating fraudulent chargebacks.
• Impersonating another individual or entity to make a purchase.
• Any attempt to circumvent our payment security systems.

If you believe your payment information has been used without your authorisation, please contact us immediately at support@silver-tiger-450984.hostingersite.com and notify your bank or card issuer.

If you believe there is an error in a charge applied to your account, please follow the process below:

1. Contact Us First: Reach out to our support team at support@silver-tiger-450984.hostingersite.com within 30 days of the disputed charge, providing your order number, the amount in dispute, and a clear description of the issue.
2. Investigation: We will acknowledge your dispute within 2 business days and conduct a thorough investigation, aiming to resolve all billing disputes within 10 business days.
3. Resolution: You will be notified of the outcome in writing. If resolved in your favour, any applicable refund will be processed promptly.
4. Escalation: If you are not satisfied with our resolution, you may escalate the matter to your payment provider or pursue other legal remedies available in your jurisdiction.

The security of your payment information is of paramount importance to us. All transactions are processed through Stripe, a PCI-DSS Level 1 compliant payment processor. We do not store, process, or transmit your full card details on our own servers.

For full details on how we collect, use, and store your personal data, please refer to our Privacy Policy available on our Website.

Snag Leather reserves the right to update, modify, or replace these Billing Terms at any time. Any changes will be posted on this page with an updated "Last Updated" date. We may also notify customers of material changes via email where we hold your contact information.

Your continued use of our Website and placement of orders following any changes constitutes your acceptance of those changes. It is your responsibility to review these Billing Terms periodically to stay informed of any updates.

These Billing Terms shall be governed by and construed in accordance with the laws of the United States. Any disputes arising under or in connection with these Billing Terms shall be subject to the exclusive jurisdiction of the courts of the United States, unless otherwise required by applicable consumer protection laws in your country of residence.

If you have any questions, concerns, or queries regarding these Billing Terms, or regarding a specific charge or transaction, our customer support team is ready to assist you.

For formal legal correspondence or escalated disputes, please email us and clearly mark your subject line as "Legal — Billing Dispute" so it is routed to the appropriate team member.