Frequently Asked Questions
Your questions,
answered.
Everything you need to know about our leather jackets — quality, sizing, shipping, returns, and care. Can't find your answer? Our team is available 24/7.
Yes — every Snag Leather jacket is made from 100% full-grain leather, the highest grade available. Full-grain comes from the outermost layer of the hide where fibres are tightest and durability is at its peak. We never use bonded leather, PU-coated material, or synthetic substitutes of any kind.
Most brands fall into one of two traps: fast fashion using synthetic leather, or luxury labels charging for a name. Snag sits in neither. We use full-grain hide exclusively, conduct a 22-point quality inspection on every jacket, use YKK hardware throughout, and sell direct so you pay for the craft — not the logo.
Yes — and it is one of the defining qualities of full-grain leather. Unlike synthetic materials, full-grain develops a unique patina through regular wear. Over months and years, the jacket softens, deepens in tone, and takes on a character entirely its own. This ageing is not a flaw — it is proof of genuine quality leather and is considered highly desirable.
We carry a wide range for both men and women: biker jackets, bomber jackets, moto jackets, aviator jackets, shearling jackets, café racer jackets, racer jackets, trench coats, leather vests, and suede jackets. New styles are added regularly — browse our full collection for the latest arrivals.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and any additional methods shown at checkout. All transactions are processed through secure, PCI-DSS compliant payment gateways.
Use our detailed size guide on each product page. Measure your chest, shoulders, and sleeve length then compare with our chart. Between sizes? Size up for a comfortable fit over layers, or size down for a slim tailored silhouette. Still unsure? Contact our team for personalised advice before ordering.
Yes. Full-grain leather softens and moulds to your body shape with wear. A jacket that feels slightly firm initially will break in beautifully over the first few weeks, becoming more comfortable and personalised with every use. This is a feature — it's why leather jackets become more comfortable the longer you own them.
Yes. Standard shipping is completely free on every order worldwide — no minimum spend, no discount code required. Express shipping upgrades are available at checkout if you need faster delivery.
Orders are processed within 1–2 business days. After dispatch, standard delivery takes 2–5 business days domestically and 5–12 business days internationally, depending on destination and customs clearance. You'll receive a tracking link by email once dispatched.
Yes. We ship to over 60 countries worldwide with free standard shipping on all international orders. Customers may be subject to local customs duties or import taxes, which are the buyer's responsibility. Contact us if you're unsure about delivery to your country.
We accept returns within 18 days of delivery. Items must be unused, unworn, and in original condition with all tags and packaging intact. There is no restocking fee. Return shipping is the customer's responsibility unless the item was defective, damaged, or incorrect — in which case we cover all costs and arrange a replacement or full refund.
Once we receive and inspect the returned item, refunds are processed within 10 business days to your original payment method. Most banks show the credit within 3–5 business days after we initiate it. If you haven't received yours, check with your bank first, then contact our team.
Yes. Exchanges are accepted within the 18-day return window. Contact our team first with your order number and exchange request. Once the returned item is received and passes inspection, your replacement is dispatched. Return shipping for exchanges is the customer's responsibility unless the original item was defective or incorrect.
Condition: Apply a leather conditioner every 3–6 months. Wet: Air-dry naturally away from heat — never use a hairdryer or radiator. Storage: Hang on a wide padded hanger in a cool, dry space — never in a plastic bag. Cleaning: Spot-clean with a damp cloth and mild soap. With basic care, a Snag Leather jacket will last 15–20 years and only improve with age.
Full-grain leather has a natural resistance to moisture and handles light rain well. If your jacket gets wet, let it air-dry naturally at room temperature — away from radiators, sunlight, or hairdryers. Once dry, apply a leather conditioner to restore suppleness. For frequent wet conditions, apply a leather water-resistant spray as an extra precaution.
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