Privacy Policy

At Snag Leather, your privacy is not an afterthought — it is a commitment we take as seriously as every stitch in our products. This Privacy Policy explains what personal information we collect when you visit silver-tiger-450984.hostingersite.com, how we use it, and the steps we take to keep it safe. By browsing or purchasing from our store, you agree to the practices described below.

To deliver a seamless experience — from browsing to your jacket arriving at your door — we may collect the following categories of information:

• Personal Information: Full name, email address, phone number, and shipping / billing address provided during checkout or account registration.
• Order Information: Products purchased, payment method details (processed securely; we never store full card numbers), order history, and delivery preferences.
• Technical Data: IP address, browser type, device model, operating system, and referring URLs collected automatically when you visit our site.
• Usage Data: Pages viewed, time spent on each page, click behaviour, and wishlist or cart activity — used solely to improve our store.
• Communications: Messages sent via our contact form, live chat transcripts, and email correspondence, including customer support requests.
• Marketing Preferences: Whether you have opted in or out of promotional emails and SMS notifications.

Every piece of data we collect serves a specific, legitimate purpose. We use your information to:

• Process, fulfil, and ship your orders accurately and on time.
• Send order confirmations, shipping updates, and delivery notifications.
• Handle returns, exchanges, warranty claims, and customer support requests.
• Improve the performance, design, and product range of our store based on real usage patterns.
• Send promotional emails and exclusive offers — only if you have explicitly opted in. You may unsubscribe at any time via the link in any email.
• Detect and prevent fraudulent transactions and protect the security of our platform.
• Comply with applicable legal and regulatory obligations.

We implement industry-standard security measures designed to safeguard your personal information from unauthorised access, disclosure, or misuse:

• SSL / TLS Encryption: All data transmitted between your browser and our servers is encrypted end-to-end.
• Secure Payment Processing: Payments are handled by PCI-DSS compliant gateways. We never store your full card details.
• Access Control: Customer data is accessible only to authorised Snag Leather personnel on a strict need-to-know basis.
• Regular Security Audits: Our systems are regularly reviewed and updated to address emerging vulnerabilities.

While no digital system can guarantee absolute security, we take every reasonable and practical step to protect your information.

We use cookies — small text files stored on your device — to make our website function correctly and to understand how visitors use it. The types we use include:

• Essential Cookies: Required for core functionality such as your shopping cart, session management, and secure checkout. These cannot be disabled without affecting site performance.
• Analytics Cookies: Help us understand which pages perform well, where visitors drop off, and how to improve the browsing experience. Data is aggregated and anonymous.
• Marketing Cookies: Used to deliver relevant ads and measure campaign performance. These are only activated if you have accepted them via our cookie banner.

You can manage or withdraw your cookie preferences at any time through your browser settings or our on-site cookie preferences panel.

We do not sell, rent, or trade your personal information. We share data only with trusted third-party partners who are contractually obligated to handle it responsibly:

• Payment Processors (e.g., Stripe, PayPal) — to authorise and complete transactions securely.
• Shipping & Logistics Partners (e.g., DHL, FedEx, local couriers) — to deliver your order to the address you provide.
• Technology & Platform Providers — hosting, email, and e-commerce infrastructure that powers our store.
• Legal & Regulatory Authorities — when required by law, court order, or to protect the rights and safety of Snag Leather and its customers.

All third parties we work with are vetted to ensure they meet our data protection standards.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct any inaccurate or incomplete information.
• Deletion: Request that we delete your data, subject to legal retention requirements.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, please contact us at support@silver-tiger-450984.hostingersite.com. We aim to respond within 30 days.

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable law — for example, financial records for tax compliance. Once data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you.

Our website may include links to external sites — such as social media platforms or partner brands. Snag Leather is not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies independently before sharing any personal information with them.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please do not hesitate to get in touch with us directly: