Return & Refund Policy

Customers may request a return within 18 days of receiving their order. Return requests submitted after this period may not be approved.

To qualify for a return, items must meet all of the following conditions:

• Item must be unused, unworn, and in original condition
• Original tags, labels, and packaging must be fully intact
• Item must not show any signs of wear, washing, alteration, or damage
• Proof of purchase (order confirmation or receipt) is required with every return request

Snag Leather reserves the right to decline returns that do not meet these eligibility conditions. Our team will inspect every returned item upon receipt.

To request a return, please contact our support team during business hours and provide the following:

Once your return request is approved, you will receive clear, step-by-step instructions on how to send the item back to us. Returns sent without prior written approval may not be accepted and may be returned to the sender at their own cost.

All returns must be shipped using a secure and trackable shipping method. Hand-delivered or non-trackable returns are not accepted.

Who covers return shipping depends on the reason for the return:

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photographs of the item and its packaging.

Once verified by our team, we will arrange a replacement or full refund at no additional cost to you. Return shipping for defective or incorrect items is entirely covered by Snag Leather.

The following items are not eligible for return under any circumstances:

• Items marked as final sale at the time of purchase
• Items that have been worn, washed, or altered in any way
• Items returned without original tags, labels, or packaging
• Return requests submitted after the 18-day return window
• Items returned without prior approval from our support team

We accept exchanges for eligible items. To request an exchange, please contact our support team first. Once we receive and inspect the returned item, the replacement will be dispatched promptly.

• Exchange requests must be submitted within the 18-day return window
• The returned item must meet all eligibility criteria listed above
• Exchange-related return shipping costs are the customer's responsibility unless the original item was defective or incorrect
• We will cover outbound shipping for the replacement item

Approved refunds are issued to the original payment method used at checkout. Once we receive and inspect the returned item, refunds are processed within 10 business days.

Processing times may vary depending on your bank or payment provider. In most cases, refunds appear within 3–5 business days after we initiate them, though some institutions may take slightly longer.

If you have not received your refund after our stated 10-business-day processing period, please take the following steps before contacting us:

• Check your bank account or payment platform (PayPal, Stripe, etc.) for pending credits
• Contact your bank or card provider directly — some institutions take additional processing time
• Allow a further 2–3 business days as processing times can occasionally extend
• If still unresolved, contact our support team with your order number and we will investigate immediately

Questions about a return, a refund, or the status of your request? Our team is here and will respond promptly — no bots, no automated queues.